How Advanced Technological Approaches Are Reshaping Sustainable Social Media Crisis Management and Communication: A Systematic Review

Umar Ali Bukar, Fatimah Sidi, Marzanah A. Jabar, Rozi Nor Haizan Nor, Salfarina Abdullah, Iskandar Ishak, Mustafa Alabadla and Ali Alkhalifah
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Umar Ali Bukar: Department of Software Engineering and Information System, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia (UPM), Seri Kembangan 43400, Selangor, Malaysia
Fatimah Sidi: Department of Computer Science, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia (UPM), Serdang 43400, Selangor, Malaysia
Marzanah A. Jabar: Department of Software Engineering and Information System, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia (UPM), Seri Kembangan 43400, Selangor, Malaysia
Rozi Nor Haizan Nor: Department of Software Engineering and Information System, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia (UPM), Seri Kembangan 43400, Selangor, Malaysia
Salfarina Abdullah: Department of Software Engineering and Information System, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia (UPM), Seri Kembangan 43400, Selangor, Malaysia
Iskandar Ishak: Department of Computer Science, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia (UPM), Serdang 43400, Selangor, Malaysia
Mustafa Alabadla: Department of Computer Science, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia (UPM), Serdang 43400, Selangor, Malaysia
Ali Alkhalifah: Department of Information Technology, College of Computer, Qassim University, Buraidah 51482, Saudi Arabia

Sustainability, 2022, vol. 14, issue 10, 1-26

Abstract: The end goal of technological advancement used in crisis response and recovery is to prevent, reduce or mitigate the impact of a crisis, thereby enhancing sustainable recovery. Advanced technological approaches such as social media, machine learning (ML), social network analysis (SNA), and big data are vital to a sustainable crisis management decisions and communication. This study selects 28 articles via a systematic process that focuses on ML, SNA, and related technological tools to understand how these tools are shaping crisis management and decision making. The analysis shows the significance of these tools in advancing sustainable crisis management to support decision making, information management, communication, collaboration and cooperation, location-based services, community resilience, situational awareness, and social position. Moreover, the findings noted that managing diverse outreach information and communication is increasingly essential. In addition, the study indicates why big data and language, cross-platform support, and dataset lacking are emerging concerns for sustainable crisis management. Finally, the study contributes to how advanced technological solutions effectively affect crisis response, communication, decision making, and overall crisis management.

Keywords: crisis informatics; crisis communication; social media; ML; SNA; sustainability (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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