Blockchain for Governments: The Case of the Dubai Government

Shafaq Khan, Mohammed Shael, Munir Majdalawieh, Nishara Nizamuddin and Mathew Nicho
Additional contact information
Shafaq Khan: School of Computer Science, University of Windsor, Windsor, ON N9B 3P4, Canada
Mohammed Shael: Department of Economic Development, Dubai P.O. Box 13223, United Arab Emirates
Munir Majdalawieh: College of Technological Innovation, Zayed University, Dubai P.O. Box 19282, United Arab Emirates
Nishara Nizamuddin: College of Technological Innovation, Zayed University, Dubai P.O. Box 19282, United Arab Emirates
Mathew Nicho: College of Technological Innovation, Zayed University, Dubai P.O. Box 19282, United Arab Emirates

Sustainability, 2022, vol. 14, issue 11, 1-22

Abstract: Blockchain technology is an innovative technology with the potential of transforming cities by augmenting the building of resilient societies and enabling the emergence of more transparent and accountable governments. To understand the capabilities of blockchain, as well as its impact on the public sector, this study conducted a review of blockchain technology and its implementations by various governments around the globe. E-government evolution is analyzed, based on empirical evidence from a Dubai government entity in the United Arab Emirates (UAE), which has utilized blockchain technology for developing end-user services, relevant to the public sector. Benefits achieved and challenges to overcome in such blockchain-based pilot deployments are discussed. The findings of this study offer new insights for practitioners involved in bringing in innovations for the benefit of society, using blockchain technology. Furthermore, it provides insights into policy actions to be developed to address the future challenges and to improve already existing e-government policies. The results of this research will benefit all blockchain-based pilot deployments by providing guidance and knowledge on this immature yet developing technology.

Keywords: blockchain; e-government services; department of economic development; e-government policies; end-user services (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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