Research on Influential Factors of Satisfaction for Residents in Unit Communities—Taking Ningbo City as an Example

Xing Lian, Danna Li, Weifeng Di, Mohamed Oubibi, Xueyan Zhang, Sijia Zhang, Chengyu Xu and Hejie Lu
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Xing Lian: College of Teacher Education, College of Education and Human Development, Zhejiang Normal University, Jinhua 321004, China
Danna Li: College of Teacher Education, College of Education and Human Development, Zhejiang Normal University, Jinhua 321004, China
Weifeng Di: College of Teacher Education, College of Education and Human Development, Zhejiang Normal University, Jinhua 321004, China
Mohamed Oubibi: College of Teacher Education, College of Education and Human Development, Zhejiang Normal University, Jinhua 321004, China
Xueyan Zhang: Lifelong Education Division, Ningbo Open University, Ningbo 315016, China
Sijia Zhang: College of Teacher Education, College of Education and Human Development, Zhejiang Normal University, Jinhua 321004, China
Chengyu Xu: College of Design, Creative and Digital Industries, The University of Westminster, London HA1 3TP, UK
Hejie Lu: College of Teacher Education, College of Education and Human Development, Zhejiang Normal University, Jinhua 321004, China

Sustainability, 2022, vol. 14, issue 11, 1-16

Abstract: Community governance is the foundation of social governance and a guarantee for modernizing the national governance system and capacity. Residents’ satisfaction with community governance is an important factor in measuring community governance level. Based on similar related literature and practical research analysis, 18 influencing factors of community governance residents’ satisfaction were extracted from four dimensions. Through the principal component analysis of social science statistical software, 16 key influencing factors were finally selected, and six regression models were analyzed and compared. Further, they clarified the influence of various dimensions on residents’ satisfaction with community governance. Further analysis and research on the model show that community governance service, community education and community interpersonal communication are significantly positively correlated with residents’ satisfaction with community governance. Although participation in community governance as a single influencing factor has no significant effect in this study, it can also positively and significantly affect residents’ satisfaction with community governance under the joint action of community education and community interpersonal communication. Therefore, from the aspects of improving the service level of community governance, enhancing the participation of community governance in multiple ways, giving full attention to the role of community education and shaping the new model of community communication, a more realistic evaluation system of community governance residents’ satisfaction is designed.

Keywords: residents’ satisfaction with community governance; influential factors; empirical analysis; community governance level (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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