Telework Systematic Model Design for the Future of Work

Carmen-Alexandra Stoian, Chirața Caraiani, Ionuț Florin Anica-Popa, Cornelia Dascălu and Camelia Lungu
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Carmen-Alexandra Stoian: Faculty of Accounting and Management Information Systems, Bucharest University of Economic Studies, 010371 Bucharest, Romania
Chirața Caraiani: Faculty of Accounting and Management Information Systems, Bucharest University of Economic Studies, 010371 Bucharest, Romania
Ionuț Florin Anica-Popa: Faculty of Accounting and Management Information Systems, Bucharest University of Economic Studies, 010371 Bucharest, Romania
Cornelia Dascălu: Faculty of Accounting and Management Information Systems, Bucharest University of Economic Studies, 010371 Bucharest, Romania

Sustainability, 2022, vol. 14, issue 12, 1-22

Abstract: The practice and popularity of telework has expanded significantly in the past few years, mostly due to the COVID-19 pandemic. As a critical factor contributing to business resilience, the new work model challenged companies to figure out innovative ways to address contemporary organizational and employee needs. To address this gap, this study approaches the telework concept from a broader perspective, integrating inputs, outputs and outcomes in an analytical framework. Drawing from data collected based on interviews and questionnaires addressed to professionals in the business service industry who experienced telework, frequency analysis, discourse analysis and chi-square test were used to synthesize the findings. Results show that resource availability and professional relationships represent the basic factors, while technology may be more than a facilitator. Moreover, knowledge exchange, work–life balance and professional isolation are critical factors emerging from the virtual environment that influence work goals achievement. This study contributes to research by proposing a Telework Systematic Model (TSM), which addresses the interaction of various organizational dynamics factors as a result of mixed working patterns. The discussions address the future of work by including the hybrid work model, platform innovation and new business opportunities to enhance organizational resilience for sustainable innovation and change through digital technology.

Keywords: telework; organizational change; resilience; input; output; outcome; telework systematic model (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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