Water Resource Management in Hotels Using a Sustainable Balanced Scorecard

Natalia Antonova, Ines Ruiz-Rosa and Javier Mendoza-Jimenez
Additional contact information
Natalia Antonova: Instituto Universitario de la Empresa, Universidad de La Laguna, 38200 San Cristobal de La Laguna, Spain
Ines Ruiz-Rosa: Instituto Universitario de la Empresa, Universidad de La Laguna, 38200 San Cristobal de La Laguna, Spain
Javier Mendoza-Jimenez: Instituto Universitario de la Empresa, Universidad de La Laguna, 38200 San Cristobal de La Laguna, Spain

Sustainability, 2022, vol. 14, issue 13, 1-19

Abstract: It is essential to find a balance between tourism development and sustainable consumption of water resources. To achieve this goal, a Sustainable Balanced Scorecard connected to the Sustainable Development Goals (SDG) is proposed for optimal water resource management in the hotel sector. The Scorecard is based on four perspectives: customer, internal processes, learning and improvement, and financial. The key variables were agreed on with stakeholders in the sector, and the Sustainable Balanced Scorecard was tested empirically on a sample of 70 hotels in island tourism destinations in the Macaronesia region. The results revealed that though more and more hotels have tried to implement strategies to save water, they were still a long way from reaching the international standard of 140 L per guest night. In addition, there were significant differences concerning water consumption according to hotel category. The Sustainable Balanced Scorecard in this paper adds to the existing works about materiality in sustainability. It can also support business decision making about the SDGs and help potential investors.

Keywords: sustainability; balanced scorecard; Macaronesia; hotel sector; water resources; water resource management (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/13/8171/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/13/8171/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:13:p:8171-:d:855659

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().