Total Quality Management and Small and Medium-Sized Enterprises’ (SMEs) Performance: Mediating Role of Innovation Speed

Oluwaseun Niyi Anifowose, Matina Ghasemi and Banji Rildwan Olaleye
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Oluwaseun Niyi Anifowose: Faculty of Business and Economics Department, Girne American University, North Cyprus, Via Mersin 10, Kyrenia 99428, Turkey
Matina Ghasemi: Faculty of Business and Economics Department, Girne American University, North Cyprus, Via Mersin 10, Kyrenia 99428, Turkey
Banji Rildwan Olaleye: Department of Business Administration, Faculty of Management Sciences, Federal University Oye Ekiti, Oye 360101, Nigeria

Sustainability, 2022, vol. 14, issue 14, 1-19

Abstract: This study focuses on investigating the role of innovation speed in mediating the relationship between total quality management and small and medium-sized enterprise performance. Cross-sectional data from 484 Nigerian small and medium-sized manufacturing enterprises were collected using judgmental sampling, which was targeted at the owners and managers of small-scale manufacturing enterprises within Nigeria. The obtained data were evaluated using both descriptive and inferential statistical techniques. Hence, the heuristic model for the relationship was subjected to a string of tests using the partial least squares structural equation modeling technique. The results show that total quality management is positively related to operational performance as well as innovation speed, which has a substantial influence on the nexus between total quality management (TQM) and small and medium-sized enterprises’ (SME) performance. The study expands the understanding of innovation, regarding speed and its measures within total quality management, where the five basic dimensions of total quality management are top management quality practices, employee quality management, customer orientation, process management, and employee knowledge and training. Furthermore, the model contributes to the scarce literature on the mediating factors needed to boost the operational performance of small-scale manufacturing firms.

Keywords: Innovation speed; operational performance; organizational performance; PLS-SEM; total quality management; small and medium-sized enterprises (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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