Factors Influencing Public Trust in Open Government Data

Abdullah Almuqrin (), Ibrahim Mutambik, Abdulaziz Alomran, Jeffrey Gauthier and Majed Abusharhah
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Abdullah Almuqrin: Department of Information Science, College of Arts, King Saud University, Riyadh 11451, Saudi Arabia
Ibrahim Mutambik: Department of Information Science, College of Arts, King Saud University, Riyadh 11451, Saudi Arabia
Abdulaziz Alomran: Department of Information Science, College of Arts, King Saud University, Riyadh 11451, Saudi Arabia
Jeffrey Gauthier: School of Business and Economics, State University of New York at Plattsburgh, Plattsburgh, NY 12901, USA
Majed Abusharhah: Ministry of Education, Jazan 82614, Saudi Arabia

Sustainability, 2022, vol. 14, issue 15, 1-13

Abstract: Open government data (OGD) involves exposing government data to the public, guided by the values of clarity, accountability, honesty, and integrity. This study investigates the impact of the perceived quality of data, systems, and services on citizens’ trust in OGD, with the information systems success model as the theoretical framework. A questionnaire was delivered electronically to reach OGD users around the world. A total of 358 complete responses were obtained, representing 63.58% of all responses. Structural equation modeling was used to analyze the hypothesized relationships between constructs based on users’ responses. The findings confirm the impact of data, system, and service quality on citizens’ perceived trust in OGD. Moreover, perceived system and service quality had a positive impact on perceived data quality, and perceived service quality had a positive effect on perceived system quality. These findings indicate that OGD service quality affects data and system quality, making it the most fundamental motivator of citizens’ trust in OGD. This highlights the role of open government platforms in developing public services and providing users with complete and correct data, feedback tools, and data visualization.

Keywords: open government data; trust; data quality; system quality; service quality; information systems success model; structural equation modeling (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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