A Human Growth Perspective on Sustainable HRM Practices, Worker Well-Being and Organizational Performance

Ermanno C. Tortia (), Silvia Sacchetti and Francisco J. López-Arceiz
Additional contact information
Ermanno C. Tortia: Department of Economics and Management, University of Trento, 38122 Trento, Italy
Francisco J. López-Arceiz: Department of Business Administration, Public University of Navarre, 31006 Pamplona, Spain

Sustainability, 2022, vol. 14, issue 17, 1-22

Abstract: Care services pose new challenges and opportunities for the implementation of sustainable HRM practices related to worker involvement and well-being because of their relational nature. The article is framed in terms of the job demands and resources model and discusses the impact of sustainable HRM (SHRM) practices on organizational performance in terms of service quality and organizational innovation in social and care services. A possible mediating role of immaterial satisfaction between SHRM and performance is also considered. We use national survey data including 4134 workers in 310 matched nonprofit social enterprises in Italy. The results show that HRM practices linked to task autonomy, teamwork, and involvement positively influence immaterial satisfaction, while at the same time immaterial satisfaction and HRM features related to involvement and workload support performance. The mediating role of immaterial satisfaction is not confirmed, but its effect adds positively to involvement in improving performance. This work contributes to the literature on organizational performance and HRM sustainability, which are particularly important in the face of ongoing social change and organizational innovation in social and relational service delivery.

Keywords: immaterial satisfaction; creative intelligence; job demands; job resources; workload pressure; involvement; organizational performance; sustainable HRM (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/17/11064/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/17/11064/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:17:p:11064-:d:906973

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().