A Feedback Analysis Automation Using Business Intelligence Technology in Companies Organizing Urban Public Transport

Michał Bańka, Jakub Daniłowski, Mirosław Czerliński, Jakub Murawski (), Renata Żochowska and Aleksander Sobota
Additional contact information
Michał Bańka: Faculty of Mechanical and Industrial Engineering, Warsaw University of Technology, Narbutta 85 Str., 02-524 Warsaw, Poland
Jakub Daniłowski: Faculty of Mechanical and Industrial Engineering, Warsaw University of Technology, Narbutta 85 Str., 02-524 Warsaw, Poland
Mirosław Czerliński: Faculty of Transport, Warsaw University of Technology, Koszykowa 75 Str., 00-662 Warsaw, Poland
Jakub Murawski: Faculty of Transport, Warsaw University of Technology, Koszykowa 75 Str., 00-662 Warsaw, Poland
Renata Żochowska: Faculty of Transport and Aviation Engineering, Silesian University of Technology, Krasińskiego 8 Str., 40-019 Katowice, Poland
Aleksander Sobota: Faculty of Transport and Aviation Engineering, Silesian University of Technology, Krasińskiego 8 Str., 40-019 Katowice, Poland

Sustainability, 2022, vol. 14, issue 18, 1-26

Abstract: In companies organizing urban public transport, passengers’ feedback is usually collected personally, by phone, by e-mail, or via the Internet. Business Intelligence tools enable this process by automating the data flow between systems used to collect, process, and analyse data by applying analytical Business Intelligence tools. The most important advantage resulting from implementing the tool is facilitating contact between the company and passengers, which allows for an immediate response to the information reported by passengers by introducing the changes in passenger service offered by the company. Another advantage of the discussed tools is the ability to analyse the collected data quickly and easily. Due to the low implementation costs, the developed tool is dedicated mainly to the companies organizing urban public transport. The article presents an example of the use of Power BI tools in the Metropolitan Transport Authority, a company that is the largest organizer of public transport in Poland.

Keywords: business intelligence; urban public transport; data analysis; Power Automate; Power BI; passenger transport (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/18/11740/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/18/11740/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:18:p:11740-:d:918638

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().