Experience with Travel Mobile Apps and Travel Intentions—The Case of University Students in China

Shifeng Wu, Emily Ma (), Jiangyun Wang and Dan Li
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Shifeng Wu: School of Tourism, Hebei University of Economics and Business, Shijiazhang 050061, China
Emily Ma: School of Hospitality and Tourism Management, University of Surrey, Stag Hill Campus, Guildford GU2 7YW, UK
Jiangyun Wang: School of Tourism, Hebei University of Economics and Business, Shijiazhang 050061, China
Dan Li: School of Tourism, Hebei University of Economics and Business, Shijiazhang 050061, China

Sustainability, 2022, vol. 14, issue 19, 1-16

Abstract: The popularization of smart phones has fostered the use of e-hailing apps, which can effectively reduce information asymmetry and provide ease and convenience during travel. Meanwhile, problems such as product homogeneity, slow operation speed, and interface confusion in travel apps also exist, leading to negative user experience. Building on the theory of planned behavior and technology acceptance model, this study examines multiple features of travel apps and their influence on university students’ experience and travel intentions. Findings of the study suggest that, compared to the contents of travel apps, the ease of use seems to have a stronger influence on students’ attitude, perceived behavioral control, and travel intention. The study contributes to the integration of the technology acceptance model and the theory of planned behavior in travel contexts. The findings also offer meaningful practical implications and recommendations on product and service design to relevant stakeholders willing to offer a better travel app user experience.

Keywords: e-hailing app; service experience; willingness to travel; influencing factors (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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