Organizational Ambidexterity as an Outcome of Quality Dimensions and Triple Helix: The Role of Technology Readiness and User Satisfaction

Agung Budi Prasetio (), Burhanuddin bin Mohd Aboobaider and Asmala bin Ahmad
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Agung Budi Prasetio: Faculty Computer Science, Institut Teknologi Tangerang Selatan, Komplek Komersial BSD Kav 9, Jl. Raya Serpong, Lengkong Karya, Serpong Utara, Kota Tangerang Selatan 12246, Indonesia
Burhanuddin bin Mohd Aboobaider: Faculty of Information & Communication Technology, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya, Durian Tunggal 76100, Melaka, Malaysia
Asmala bin Ahmad: Faculty of Information & Communication Technology, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya, Durian Tunggal 76100, Melaka, Malaysia

Sustainability, 2022, vol. 14, issue 21, 1-23

Abstract: Advancing times and rapidly developing technology put pressure and responsibility on the management of organizations. Organizational ambidexterity is a concept for an organization that can balance profitability with innovation and development. This study examined the relationship between the triple helix and quality dimensions on organizational ambidexterity mediated by technology readiness and user satisfaction to give management an advantage in addressing this problem. Quantitative analysis methods using PLS-SEM (Partial Least Square-Structural Equation Modeling) were employed in this study. This study was conducted in Indonesia with 425 respondents participating in the data collection, 411 of which were declared valid after filtering. The results of this study demonstrate that the role of the triple helix in developing organizational ambidexterity is very significant and that other variables, such as quality dimensions and technology readiness, also play an essential role. The framework for organizational ambidexterity presented in this study may be helpful for future research in this field. This study can be further developed for future research, especially by adding new external variables that change over time and focusing more on a specific organization. At the very least, this study is relevant for researchers and practitioners to improve business quality using the concept of the triple helix, quality dimensions, and technology readiness.

Keywords: organizational ambidexterity; triple helix; quality dimensions; technology readiness; user satisfaction (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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