Knowledge Reuse in Product-Service Systems

Yan Xin () and Ville Ojanen
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Yan Xin: School of Engineering Science, LUT University, Yliopistonkatu 34, 53850 Lappeenranta, Finland
Ville Ojanen: School of Engineering Science, LUT University, Yliopistonkatu 34, 53850 Lappeenranta, Finland

Sustainability, 2022, vol. 14, issue 21, 1-17

Abstract: The current study examines knowledge reuse (focused on the recipient) from a product life-cycle perspective in the context of product-service systems through 27 semi-structured interviews in 11 firms. This study focused on the phases of the beginning-of-life (represented by R&D, purchasing, and production) and the middle-of-life (represented by logistics, customer service/quality, and sales). Similarities and differences were found between and within the two phases and the six sub-phases. Our research suggests that to remain competitive, a consistent understanding of the knowledge requirements for both sender and recipient should be identified, a match between the knowledge sourced and the mechanism employed should be made, and organizational culture/mechanisms to retain higher-caliber employees should be prioritized.

Keywords: knowledge reuse; product life cycle; product-service systems; sustainability (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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