Pilot Study on User Service Guarantee Elements for Electric Minivans

Xiaomin Zhou, Chaemoon Yoo, Xiyan Sun, Yingjie Lai and Younghwan Pan ()
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Xiaomin Zhou: Department of Smart Experience Design, Kookmin University, Seoul 02707, Republic of Korea
Chaemoon Yoo: Department of Smart Experience Design, Kookmin University, Seoul 02707, Republic of Korea
Xiyan Sun: Design School, Yunnan Arts University, Kunming 650500, China
Yingjie Lai: Department of Smart Experience Design, Kookmin University, Seoul 02707, Republic of Korea
Younghwan Pan: Department of Smart Experience Design, Kookmin University, Seoul 02707, Republic of Korea

Sustainability, 2022, vol. 14, issue 22, 1-20

Abstract: With the introduction of “carbon neutrality”, promoting carbon peaking and carbon neutrality has become contingent upon the vigorous development of pure electric vehicles. The development of electric minivans is receiving substantial backing from the government as China’s logistics vehicle market undergoes a transformation. The drivers of electric minivans in China’s Shanxi Province are the objects of this research, whose purpose was to establish a service model based on the four elements of service design and grounded theory to clarify the key factors of user guarantee for electric minivans. We conducted a pilot study using questionnaires, user patterns, user interviews, and a user journey map to determine the user needs for electric minivan user service guarantees. NVivo was used to analyze and code the user interview data qualitatively. The research findings can serve as a resource for entrepreneurs, service providers, managers, and designers of electric minivans.

Keywords: electric minivan users; service guarantee; service design; influencing elements; grounded theory (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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