Evaluating Public Sector Employees’ Adoption of E-Governance and Its Impact on Organizational Performance in Angola

Sergio Congo () and Sang Ok Choi
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Sergio Congo: Program in Science and Technology Studies (STS), Korea University, Seoul 02841, Republic of Korea
Sang Ok Choi: Program in Science and Technology Studies (STS), Korea University, Seoul 02841, Republic of Korea

Sustainability, 2022, vol. 14, issue 23, 1-16

Abstract: Angola’s public sector employees’ adoption of e-governance and its impact on organizational performance was the primary objective of this study. The research employed the UTAUT model to conduct an in-depth study and analyze organizational performance, e-governance, and behavioral intention in detail, formulating four hypotheses. To test the hypotheses, a quantitative research method was used to collect data using online surveys sent by SurveyMonkey. A total of 273 individuals participated in the survey, and each survey took around 45 min to complete. Statistical analysis was performed on the acquired data using the SPSS and AMOS programs. The results of the analysis supported three hypotheses and disproved one. The statistical research that resulted in insignificant results revealed that effort expectancy had no direct effect on the behavioral intention of adopting e-governance or the influence on organizational performance. On the other hand, the accepted hypotheses demonstrated that performance expectation, social influence, and facilitating conditions had direct positive effects on organizational performance and a mediating effect on the behavioral intention to adopt e-governance in the public sector of the Angolan state.

Keywords: e-governance; Republic of Angola; public sector; organizational performance; unified theory of acceptance and use of technology (UTAUT framework); effort expectancy; social influence; facilitating conditions; behavioral intention (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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