The CSFs from the Perspective of Users in Achieving ERP System Implementation and Post-Implementation Success: A Case of Saudi Arabian Food Industry

Sayeed Salih (), Samah Abdelsalam, Mosab Hamdan, Ashraf Osman Ibrahim (), Anas W. Abulfaraj, Faisal Binzagr, Omayma Husain and Abdallah Elhigazi Abdallah
Additional contact information
Sayeed Salih: Department of Information System, Faculty of Computing and Information Technology, King Saud University, P.O. Box 145111, Riyadh 11362, Saudi Arabia
Samah Abdelsalam: Department of Computer Science, University of Khartoum, Khartoum 11111, Sudan
Mosab Hamdan: Faculty of Computing and Informatics, Universiti Malaysia Sabah, Kota Kinabalu 88400, Malaysia
Ashraf Osman Ibrahim: Faculty of Computing and Informatics, Universiti Malaysia Sabah, Kota Kinabalu 88400, Malaysia
Anas W. Abulfaraj: Department of Information Systems, King Abdulaziz University, P.O. Box 344, Rabigh 21911, Saudi Arabia
Faisal Binzagr: Department of Computer Science, King Abdulaziz University, P.O. Box 344, Rabigh 21911, Saudi Arabia
Omayma Husain: Department of Computer Science, University of Khartoum, Khartoum 11111, Sudan
Abdallah Elhigazi Abdallah: Faculty of Engineering, Future University, Khartoum 10553, Sudan

Sustainability, 2022, vol. 14, issue 23, 1-24

Abstract: Enterprise resource planning (ERP) systems have a major impact on the functioning of organizations and the development of business strategy. However, one of the main reasons that cause failure in ERP implementations to achieve the expected benefits is that the system is not fully accepted by end users. User rejection of the system is the second reason after time and budget overrun, while the fourth barrier to ERP post-implementation. Most studies have focused on ERP adoption and installation while neglecting post-implementation evaluation, which omits insights into the priority of ERP systems and CSFs from the stance of ERP users. Therefore, this study identified factors that led to user acceptance of the use of ERP systems at both implementation and post-implementation stages (after installation). In addition, this study assessed the interrelationship between the factors and the most influential factors toward user acceptance. A survey was conducted among pioneers of the food industry in Saudi Arabia, which included 144 ERP system users from assembly and manufacturing, accounts, human resources, warehouse, and sales departments. The descriptive-analytical approach was deployed in this study. As a result, project management, top management support, and user training had significant impacts on the efficacy of ERP system implementation. On the contrary, support for technological changes in new software and hardware, managing changes in systems, procedures, and work steps already in place within the organization, as well as user interfaces and custom code, displayed a direct impact on user acceptance of ERP systems post-implementation. This study is the first research that provides a rating of CSFs from the perspective of its users in Saudi Arabia. It also enables decision makers of food industries to better assess the project risks, implement risk-mitigation methods, create appropriate intervention techniques to discover the strengths and limitations of the ERP users, and value the “best of fit” solutions over “best practice” solutions when determining the most appropriate option for food industries.

Keywords: enterprise resource planning; implementation stage; post-implementation stage; acceptance factors; food industry; Kingdom of Saudi Arabia (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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