Optimal Strategies for Elderly Public Transport Service Based on Impact-Asymmetry Analysis: A Case Study of Harbin

Jingxu Lan, Yang Xue, Dewei Fang and Qian Zheng
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Jingxu Lan: College of Landscape Architecture, Northeast Forestry University, Harbin 150040, China
Yang Xue: School of Architecture, Harbin Institute of Technology, Harbin 150040, China
Dewei Fang: College of Landscape Architecture, Northeast Forestry University, Harbin 150040, China
Qian Zheng: CAUPD Beijing Planning and Design Consultants Co., Ltd., Hainan Branch, Haikou 570100, China

Sustainability, 2022, vol. 14, issue 3, 1-13

Abstract: The difficulty of travel for the elderly is a challenge for urban management. Quantifying the satisfaction of public transport services from the perspective of the elderly is a people-oriented scientific research method. Based on the survey data of 2019 and 2020 and by selecting the interview data of people over retirement age before analyzing the non-linear relationship between bus service elements and elderly satisfaction by the impact-asymmetry analysis and gradient boosting decision trees, the optimization strategy of ground public transportation for the elderly in Harbin was obtained. The results show that the following five factors have the greatest impact on overall satisfaction, namely, site broadcasting, complaint handling, awning facilities, driver driving habits, and the punctuality of bus operation. Among them, “awning,” the “punctuality of bus operation,” and “drivers’ driving habits” should be given priority to improve. The conclusion of this study provides a theoretical basis for the accurate optimization of public transport services.

Keywords: public transport; road transport; passenger satisfaction; impact-asymmetry analysis; elderly; service quality; conventional bus (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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