Proposing Employee Level CSR as an Enabler for Economic Performance: The Role of Work Engagement and Quality of Work-Life

Xuelin Bu, Jacob Cherian, Heesup Han, Ubaldo Comite, Felipe Hernández-Perlines and Antonio Ariza-Montes
Additional contact information
Xuelin Bu: School of Economics & Management, Wuhan University, Wuhan 430072, China
Jacob Cherian: College of Business, Abu Dhabi University, Abu Dhabi P.O. Box 59911, United Arab Emirates
Heesup Han: College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Seoul 143-747, Korea
Ubaldo Comite: Department of Business Sciences, University Giustino Fortunato, 82100 Benevento, Italy
Felipe Hernández-Perlines: Department of Business Administration, University of Castilla-La Mancha, 45071 Toledo, Spain
Antonio Ariza-Montes: Social Matters Research Group, Universidad Loyola Andalucía, Escritor Castilla Aguayo 4, 14004 Córdoba, Spain

Sustainability, 2022, vol. 14, issue 3, 1-18

Abstract: The aim of the current research is to foster the economic performance of a hotel enterprise through employee-level corporate social responsibility (CSR) activities with the mediating effect of work engagement (W.E) and quality of work-life (QWL). A hypothesized model was developed for this purpose. The data were collected from the hotel employees of a developing economy ( n = 396). The hypothesized relations were tested by employing the structural equation modeling technique. The current work’s statistical outcomes validated CSR’s seminal role to influence W.E and QWL perceptions of hotel employees, which eventually contribute to the economic performance of a hotel enterprise. The findings of the current analysis have different theoretical and practical implications. To the extent of theory, the current work advances the fields of enterprise management and employee wellbeing from an individual-level perspective of CSR. Practically, the current study helps the hotel management to realize that a carefully planned CSR strategy not only improves the economic performance of a hotel enterprise through employees but also helps to fulfill its social responsibility, hence leading a hotel enterprise towards a win-win situation.

Keywords: corporate social responsibility; work engagement; economic performance; quality of work-life; hotel sector (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/3/1354/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/3/1354/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:3:p:1354-:d:733416

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().