Influencing Factors of the Continuous Use of a Knowledge Payment Platform—Fuzzy-Set Qualitative Comparative Analysis Based on Triadic Reciprocal Determinism

Hong Huo and Quanxi Li
Additional contact information
Hong Huo: School of Management, Jilin University, Changchun 130500, China
Quanxi Li: School of Management, Jilin University, Changchun 130500, China

Sustainability, 2022, vol. 14, issue 6, 1-15

Abstract: Based on triadic reciprocal determinism, in this study, we adopted the fuzzy-set qualitative comparative analysis (fsQCA) method to conduct configuration analysis on the factors that influence the continuous use of knowledge payment platforms and explain the mechanism of the configuration effect of different influencing factors. The research included six casual variables: perceived value, platform quality, satisfaction, trust, subjective norms, and habits. Continuous use intention and continuous use behavior were used as the outcome variables. By discussing the action paths of six casual variables on two outcome variables, it is suggested that the operators of knowledge payment platforms should select different influencing factor configuration paths to improve the service and promote the continuous use of the knowledge payment platform by users.

Keywords: knowledge payment platform; continuous use intention; continuous use behavior influencing factors; fsQCA analysis (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/6/3696/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/6/3696/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:6:p:3696-:d:776205

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().