An Innovative Risk Matrix Model for Warehousing Productivity Performance

Rudiah Md Hanafiah, Nur Hazwani Karim, Noorul Shaiful Fitri Abdul Rahman, Saharuddin Abdul Hamid and Ahmed Maher Mohammed
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Rudiah Md Hanafiah: Faculty of Maritime Studies, University Malaysia Terengganu, Kuala Nerus 21030, Terengganu, Malaysia
Nur Hazwani Karim: Faculty of Maritime Studies, University Malaysia Terengganu, Kuala Nerus 21030, Terengganu, Malaysia
Noorul Shaiful Fitri Abdul Rahman: Faculty of Business, Higher Colleges of Technology, Abu Dhabi 25035, United Arab Emirates
Saharuddin Abdul Hamid: Faculty of Maritime Studies, University Malaysia Terengganu, Kuala Nerus 21030, Terengganu, Malaysia
Ahmed Maher Mohammed: Faculty of Transport and Logistics, Muscat University, Muscat 113, Oman

Sustainability, 2022, vol. 14, issue 7, 1-21

Abstract: In today’s era of industrial economics, warehousing is a complex process with many moving parts and is required to contribute productively to the success of supply chain management. Therefore, risk management in warehouses is a crucial point of contention to ensure sustainability with global supply chain processes to accommodate good productivity performance. Therefore, this study aims to analyse risks factors that affect warehouse productivity performance towards a systematic identification of critical factors that managers should target to sustain and grow warehouse productivity. This study utilised a traditional risk matrix framework, integrating it with the Borda method and Analytical Hierarchy Process (AHP) technique to produce an innovative risk matrix model. The results indicate that from the constructed ten warehouse operation risk categories and 32 risk factors, seven risk categories, namely operational, human, market, resource, financial, security and regulatory, including 13 risk factors were prioritised as the most critical risks impacting warehouse productivity performance. The developed risks analysis model guides warehouse managers in targeting critical risks factors that have a higher influence on warehouse productivity performance. This would be extremely helpful for companies with limited resources but seek productivity improvement and risks mitigation. Considering the increasing interest in sustainable development goals (economic, environmental, and social), arguably, this work support managers in boosting these goals within their organisation. This study is expected to benefit warehouse managers in understanding how to manage risk, handle unexpected disruptions, and improve performance in ever-changing uncertain business environments. It often has a profound effect on the productivity level of an organisation. This study proposes an innovative risks analysis model that aims to analyse risks, frame them, and rate them according to their importance, particularly for warehousing productivity performance.

Keywords: warehouse service operations; warehouse productivity; risk analysis; risk matrix; productivity strategy; supply chain risk (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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