Sustaining Employees’ Work Fulfilment through Multigenerational Diversity and Emotional Communication in Federal Civil Service Commission of Nigeria

Odunayo Paul Salau, Adewale Omotayo Osibanjo, Ebeguki Edith Igbinoba, Opeyemi Olunike Joel, Tolulope Morenike Atolagbe, Abimbola Abidemi Adegbuyi, Augustina Esitse Dada and Chinyerem Grace Adeniji
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Odunayo Paul Salau: Department of Business Management, Covenant University, Ota 112212, Nigeria
Adewale Omotayo Osibanjo: Department of Business Management, Covenant University, Ota 112212, Nigeria
Ebeguki Edith Igbinoba: Department of Business Management, Covenant University, Ota 112212, Nigeria
Opeyemi Olunike Joel: Department of Business Management, Covenant University, Ota 112212, Nigeria
Tolulope Morenike Atolagbe: Department of Business Management, Covenant University, Ota 112212, Nigeria
Abimbola Abidemi Adegbuyi: Department of Business Management, Covenant University, Ota 112212, Nigeria
Augustina Esitse Dada: Department of Business Management, Covenant University, Ota 112212, Nigeria
Chinyerem Grace Adeniji: Department of Business Management, Covenant University, Ota 112212, Nigeria

Sustainability, 2022, vol. 14, issue 9, 1-15

Abstract: Emotional communication is gradually gaining the attention of various industries in Nigeria, particularly on the issues and concerns of sustaining employees’ fulfilment. Multigenerational diversity is considered a contributing factor for the retention of employees at work, but the mechanism behind this relationship remains unclear. Thus, main aim of this study was to investigate the influence of multigenerational diversity and emotional communication on sustainable employee fulfilment in the Federal Civil Service Commission of Nigeria. Respondents (i.e., directors, managers, and supervisors) were randomly surveyed across the various civil services in Nigeria using a stratified and purposive sampling technique. With the use of an online google form 416 questionnaires were retrieved and analysed using partial least squares (PLS). The results supported the predicted mediating role of emotional communication, and various ages among Gen Y have no differences within the studied relationships. The implication and limitations of these findings and directions for future research are further discussed to sustain the retention and work fulfilment of employees in the workplace.

Keywords: emotional communication; fulfilment; multigenerational diversity; satisfaction; talent (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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