Sustainable Development and Implementation of Quality Management Excellence Models in Public Organizations: A Systematic Literature Review

Effrosyni Taraza (), Sofia Anastasiadou (), Andreas Masouras and Christos Papademetriou
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Effrosyni Taraza: Department of Early Childhood Education, University of Western Macedonia, 53100 Florina, Greece
Sofia Anastasiadou: Department of Midwifery, School of Health Sciences, University of Western Macedonia, 50200 Florina, Greece
Andreas Masouras: Department of Economics and Business, Neapolis University, Pafos 8402, Cyprus
Christos Papademetriou: Department of Economics and Business, Neapolis University, Pafos 8402, Cyprus

Sustainability, 2023, vol. 15, issue 10, 1-27

Abstract: Purpose: The purpose of this study was to determine the effects of the European Foundation for Quality Management Excellence Model and Six Sigma and Lean Six Sigma approaches in public organizations. Design/methodology/approach: A systematic literature review was conducted based on articles from three academic publishers (Emerald, Elsevier/Science Direct and Taylor & Francis). The 88 selected journal articles were published between 2004 and 2022 and documented the results of the quality tools. Findings: The effects of applying the models in the public sector are presented. From the literature review, specific findings were identified regarding the motivations of all areas of education and services and the challenges they face in applying the qualitative tool methodologies. The main topics discussed are the human factors involved in implementing quality tools. Research limitations/implications: An important limitation is that data were drawn from only three major journals and the authors did not always have access to all databases and peer-reviewed journals or to any review articles in languages other than English. Multiple keywords limited the article search, as qualitative tools have been widely used in the private sector but less so in the public sector. Practical implications: The results and limitations detailed in the study and presentation of the 88 articles will motivate academic researchers to further study the application of qualitative tools in the public sector and fill the knowledge gap caused by the limited publications on this topic. Originality/value: The European Foundation for Quality Management Excellence Model and the Six Sigma and Lean Six Sigma approaches have not been widely implemented in the public sector, and literature reviews are limited despite the increasing trend of their use in the sector in recent years. More future research in public administration is needed to determine the effects and limitations of implementing qualitative tools.

Keywords: European Foundation for Quality Management; Six Sigma; Lean Six Sigma; systematic literature review; public organizations and businesses; practical implications (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:15:y:2023:i:10:p:7971-:d:1146165

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