Perceived Environmental Value, Destination Image, and Tourist Loyalty: The Role of Tourist Satisfaction and Religiosity

Nora Zulvianti, Hasdi Aimon and Abror Abror ()
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Nora Zulvianti: Islamic Management, Universitas Islam Negeri Imam Bonjol, Padang 25115, Indonesia
Hasdi Aimon: Faculty of Economics, Universitas Negeri Padang, Padang 25113, Indonesia
Abror Abror: Faculty of Economics, Universitas Negeri Padang, Padang 25113, Indonesia

Sustainability, 2023, vol. 15, issue 10, 1-13

Abstract: This study aimed to investigate the antecedent of loyalty in halal tourist destinations in West Sumatra. We used tourist satisfaction as a mediation variable and religiosity as a moderating variable. The survey was conducted by distributing questionnaires to 310 respondents who visited halal tourism destinations in West Sumatra. It was analyzed using Structural Equation Modelling (SEM) Partial Least Squares (PLS). Perceived environmental value influences loyalty. Furthermore, destination image affects tourist satisfaction and tourism loyalty. Tourist satisfaction does not mediate the effect of destination image on loyalty. Religiosity affects tourism loyalty; higher religiosity is followed by higher tourism loyalty. Religiosity moderates the effect of satisfaction on loyalty.

Keywords: loyalty; destination image; perceived environmental value; tourist satisfaction; religiosity (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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