Investigating the Key Factors Influencing the Process Innovation Capability in Organizations: Evidence from the Republic of Serbia

Marina Žižakov, Teodora Vuckovic, Srđan Vulanović (), Dušanka Dakić and Milan Delić
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Marina Žižakov: Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia
Teodora Vuckovic: Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia
Srđan Vulanović: Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia
Dušanka Dakić: Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia
Milan Delić: Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia

Sustainability, 2023, vol. 15, issue 10, 1-17

Abstract: Research exploring quality management, knowledge management, and innovations in organizations has received significant attention from academics worldwide, providing different insights. Innovation has been widely seen as an essential organizational performance driver. This study aims to accentuate the importance of quality management and knowledge management and their direct, mediating, and total effect on an organization’s process innovations. The double-reflective second-order construct model was analyzed following the most recent methodology guidelines. Eventually, partial least squares structural equation modeling (PLS-SEM) was used to test the research hypotheses and investigate the relations between the latent factors. The results from 264 Serbian companies that implemented ISO 9001 standard point to quality management’s direct effect on process innovations and knowledge management’s mediating effect on process innovation.

Keywords: quality management; ISO 9001; standardized management systems; knowledge management; innovation; process innovation; PLS-SEM (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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