How Cultural Intelligence Facilitates Employee Voice in the Hospitality Industry

Lu Yuan (), Hyun Jeong Kim and Hyounae (Kelly) Min
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Lu Yuan: School of Tourism Management, Wuhan Business University, Wuhan 430118, China
Hyun Jeong Kim: School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164, USA
Hyounae (Kelly) Min: The Collins College of Hospitality Management, California State Polytechnic University, Pomona, CA 91768, USA

Sustainability, 2023, vol. 15, issue 11, 1-15

Abstract: Drawing upon person-environment fit, specifically demands–abilities fit, this paper examines the impact of hospitality employees’ cultural intelligence (CQ) on their voice behavior and job satisfaction. Data were collected from domestic contact employees working for restaurants in three major cities in the United States. The results of the PLS-SEM model show that CQ has a positive effect on employees’ voice behavior through self-efficacy. Further, CQ has a positive effect on job satisfaction through a sequential mediation of self-efficacy and voice. This study contributes to the CQ and voice literature, utilizing CQ as a person’s ability to meet job requirements. This study also has important practical implications for hospitality practitioners who depend on employee voice for the success of organizations in today’s ever-changing global environment.

Keywords: cultural intelligence; voice; self-efficacy; person-environment fit; demands-abilities fit (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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