Evaluation of Urban Sustainability through Perceived Importance, Performance, Satisfaction and Loyalty: An Integrated IPA–SEM-Based Modelling Approach

Arghadeep Bose, Debanjan Basak, Subham Roy, Indrajit Roy Chowdhury, Hazem Ghassan Abdo, Mohammed Aldagheiri () and Hussein Almohamad
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Arghadeep Bose: Department of Geography and Applied Geography, University of North Bengal, Siliguri 734013, West Bengal, India
Debanjan Basak: Department of Geography and Applied Geography, University of North Bengal, Siliguri 734013, West Bengal, India
Subham Roy: Department of Geography and Applied Geography, University of North Bengal, Siliguri 734013, West Bengal, India
Indrajit Roy Chowdhury: Department of Geography and Applied Geography, University of North Bengal, Siliguri 734013, West Bengal, India
Hazem Ghassan Abdo: Geography Department, Faculty of Arts and Humanities, Tartous University, Tartous P.O. Box 2147, Syria
Mohammed Aldagheiri: Department of Geography, College of Arabic Language and Social Studies, Qassim University, Buraydah 51452, Saudi Arabia
Hussein Almohamad: Department of Geography, College of Arabic Language and Social Studies, Qassim University, Buraydah 51452, Saudi Arabia

Sustainability, 2023, vol. 15, issue 12, 1-22

Abstract: In recent years, there has been a surge in research pertaining to sustainable urban development. Importance–performance analysis (IPA) has emerged as one of the most widely used methods. However, few studies have combined IPA with structural equation modelling (SEM). This study introduces and evaluates an integrated IPA–SEM approach to assess the impact of perceived importance and performance of sustainable city dimensions on residents’ satisfaction and loyalty. The data for this study were collected from 425 survey respondents residing in Siliguri City of West Bengal, India. The results indicate that the ‘Keep Up the Good Work’ quadrant, consisting of social quality, connectivity conditions, and environmental quality, significantly and positively affected satisfaction. On the other hand, the ‘Concentrate Here’ quadrant concerning environmental pollution presented a negative yet insignificant relationship with satisfaction while both the ‘Low Priority’ and ‘Potential Overkill’ quadrants demonstrated no notable influence. Furthermore, a robust positive correlation between satisfaction and loyalty is confirmed. Overall, the findings offer valuable implications for urban planning, policy-making, and strategies aimed at enhancing Siliguri residents’ quality of life.

Keywords: sustainable city assessment; satisfaction; loyalty; environment; importance–performance analysis (IPA); structural equation modelling (SEM) (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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