Discovering the Sustainable Innovation Service Process of Organizational Environment, Information Sharing and Satisfaction: The Moderating Roles of Pressure

Chih-Hsing Liu, Quoc Phong La (), Yen-Ling Ng and Rullyana Puspitaningrum Mamengko ()
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Chih-Hsing Liu: Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan
Quoc Phong La: Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan
Yen-Ling Ng: Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan
Rullyana Puspitaningrum Mamengko: Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan

Sustainability, 2023, vol. 15, issue 14, 1-26

Abstract: Sustainability issues have been highly impacted during the pandemic period, and issues of sustainability are receiving increasing attention and have been embedded in tourism and hospitality management. To follow customer changes and sustainability requirements, employee behavior is a significant determinant of organizations’ sustainable service innovation. Data were collected from 454 restaurant employees to confirm the proposed hypothesis and investigate the organization of sustainable service innovation processes. The results showed that organizational environments may encourage employees to engage in information sharing and satisfaction to enhance sustainable service innovation through achievement and improvement. Further, this study also asserts that pressure is a critical attribute that moderates the relationship between achievement and improvement for sustainable service innovation. Theoretical and managerial implications are also introduced and discussed.

Keywords: organizational environment; sustainable service innovation; information sharing; satisfaction; achievement; improvement; pressure (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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