Review of Crisis Management Frameworks in Tourism and Hospitality: A Meta-Analysis Approach

Mariana Casal-Ribeiro (), Inês Boavida-Portugal, Rita Peres and Cláudia Seabra
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Mariana Casal-Ribeiro: Centre of Geographical Studies, Institute of Geography and Spatial Planning, University of Lisbon, 1649-004 Lisbon, Portugal
Inês Boavida-Portugal: Centre of Geographical Studies, Institute of Geography and Spatial Planning, University of Lisbon, 1649-004 Lisbon, Portugal
Rita Peres: Centre for Tourism Research, Development and Innovation, Estoril Higher Institute for Tourism and Hotel Studies, 2769-510 Estoril, Portugal
Cláudia Seabra: Faculty of Arts & Humanities, CEGOT—Geography and Spatial Planning Research Centre, University of Coimbra, 3004-530 Coimbra, Portugal

Sustainability, 2023, vol. 15, issue 15, 1-17

Abstract: Given the global impact of COVID-19 (SARS-CoV-2) on the tourism industry, crisis management has once again become a hot topic for research. This article reviews the state of the art in the existing literature on crisis management frameworks in tourism and hospitality through a meta-analysis approach. A total of 36 articles published in peer-reviewed journals between January 2000 and December 2022 were included in this review. The articles covered perspectives of different crisis events, including natural disasters, conflicts, weather-related events and pandemics. The findings show 14 key crisis management frameworks developed in past literature. These findings are critically reviewed, analysing their core concepts in each stage and highlighting their common elements and differentiating components. The study also recognizes the relevance of adopting a multi-perspective approach and proactive planning in crisis management for destinations and tourism organizations to achieve long-term resilience. Lastly, suggestions and directions for future research in this research field are pointed out.

Keywords: crisis management; framework; tourism; hospitality; systematic review; PRISMA (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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