Building Participative E-Governance in Smart Cities: Moderating Role of Institutional and Technological Innovation

Seunghwan Myeong and Syed Asad Abbas Bokhari ()
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Seunghwan Myeong: Department of Public Administration, Inha University, Incheon 22212, Republic of Korea
Syed Asad Abbas Bokhari: The Center of Security Convergence & eGovernance, Inha University, Nam-gu, Incheon 22212, Republic of Korea

Sustainability, 2023, vol. 15, issue 20, 1-23

Abstract: The successful implementation of institutional and technological innovation is critical for the effective execution of e-governance in smart cities. This study examines the inherent complexity associated with institutional and technological innovation in the context of smart cities. The capability of a municipality to cultivate innovation is significantly dependent on the implementation of its technological infrastructure and institutional competence. This study aims to contribute to the existing literature on the relationship between e-governance in smart cities and stakeholder satisfaction. It highlights that institutional and technological innovation could mediate these interactions. Data were collected by administering a questionnaire to a sample of 589 individuals from the Republic of Korea and Pakistan to develop multiple regression models. This study employs stakeholder and innovation theories to investigate the relationship between e-governance and stakeholder satisfaction, emphasizing the moderating effects of institutional and technological innovation. The linear multiple regression analysis findings indicate that e-governance, institutional innovation, and technological factors statistically influence stakeholder satisfaction. It was also discovered that the presence of institutional and technological innovation moderates the association between e-governance and stakeholder satisfaction.

Keywords: e-governance; institutional innovation; technological innovation; stakeholders’ satisfaction; smart cities (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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