Managing Document Management Systems’ Life Cycle in Relation to an Organization’s Maturity for Digital Transformation

Simona Sternad Zabukovšek (), Sandra Jordan and Samo Bobek
Additional contact information
Simona Sternad Zabukovšek: Faculty of Economics and Business, University of Maribor, 2000 Maribor, Slovenia
Sandra Jordan: Faculty of Economics and Business, University of Maribor, 2000 Maribor, Slovenia
Samo Bobek: Faculty of Economics and Business, University of Maribor, 2000 Maribor, Slovenia

Sustainability, 2023, vol. 15, issue 21, 1-35

Abstract: Document management systems (DMS) have become an important topic regarding digital transformation in organizations because they enable paperless business, speed up processes, lower business costs, and support sustainability activities in organizations. DMSs should be considered as green technology and also as technology crucial for green digital transformation. Sustainability is becoming increasingly crucial for organizations and society, and DMSs, along with paperless business, can contribute to the sustainable orientation of organizations. However, the problem with DMS implementations is that they often fail and that DMS users often use DMSs at a basic level, which means that, among other things, they still prefer to print documents rather than use electronic documents. A framework that can contribute to a better implementation and a higher level of use of DMSs, which both lead to a more green digital transformation of the organization, represents an organization’s maturity. We used the Process and Enterprise Maturity Model (PEMM) to assess the organization’s maturity level concerning the DMS’ life cycle. Findings are presented from the research study. The research study was based on a questionnaire and collected data from DMS users. The research study showed that an organization’s maturity impacts the DMS’ life cycle. Organizations that manage the DMS’ life cycle will better cope with digital transformation and sustainability issues related to paperless business.

Keywords: digitalization of processes; document management system (DMS); organization maturity; process maturity; life cycle; digital transformation (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/2071-1050/15/21/15212/pdf (application/pdf)
https://www.mdpi.com/2071-1050/15/21/15212/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:15:y:2023:i:21:p:15212-:d:1266187

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().