The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members

Zohair Al-Zoubi, Ahmad Qablan (), Hytham Bany Issa, Omar Bataineh and Ahmed Mohammed Al Kaabi
Additional contact information
Zohair Al-Zoubi: Department of Educational Foundations and Administration, College of Educational Sciences, The Hashemite University, Zarqa 13133, Jordan
Ahmad Qablan: Department of Curriculum & Instruction, College of Educational Sciences, The Hashemite University, Zarqa 13133, Jordan
Hytham Bany Issa: Department of Educational Foundations and Administration, College of Educational Sciences, The Hashemite University, Zarqa 13133, Jordan
Omar Bataineh: Department of Educational Foundations and Administration, College of Educational Sciences, The Hashemite University, Zarqa 13133, Jordan
Ahmed Mohammed Al Kaabi: College of Education, United Arab Emirates University, Al Ain 15551, United Arab Emirates

Sustainability, 2023, vol. 15, issue 3, 1-14

Abstract: The research aimed to identify the degree of implementation of TQM in Jordanian universities and its relationship to the level of community service from faculty members’ perspectives and to find out whether there were statistically significant differences related to participants’ gender, college, academic rank, experience, type of university, and country of graduation. The study sample consisted of 415 faculty members, and the data were collected in the second semester of 2021–2022. The results indicated that the degree of implementation of TQM in Jordanian universities and the level of community service were both high. There were no statistically significant distinctions in the degree of implementation of TQM related to faculty members’ gender, years of experience, and academic rank; however, significant differences were found related to the college and country of graduation variables. The findings also revealed the absence of statistically significant differences in gender, years of experience, academic rank, college, or country of graduation related to the level of community service. Finally, the study concluded that there was a positive correlation between total quality management in Jordanian universities and the level of community service from the faculty members’ perspectives.

Keywords: total quality management; community service; faculty members; Jordanian universities (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/15/3/2404/pdf (application/pdf)
https://www.mdpi.com/2071-1050/15/3/2404/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:15:y:2023:i:3:p:2404-:d:1050244

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().