Measuring Organizational Culture in Hotels, Restaurants and Travel Agencies in Montenegro

Olivera Simovic, Miha Lesjak, Đurđica Perović and Eva Podovšovnik ()
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Olivera Simovic: Faculty of Tourism and Hotel Mangement, University of Montenegro, Old Town 320, 85330 Kotor, Montenegro
Miha Lesjak: Faculty of Tourism Studies, University of Primorska, 6000 Koper, Slovenia
Đurđica Perović: Faculty of Tourism and Hotel Mangement, University of Montenegro, Old Town 320, 85330 Kotor, Montenegro
Eva Podovšovnik: Faculty of Tourism Studies, University of Primorska, 6000 Koper, Slovenia

Sustainability, 2023, vol. 15, issue 3, 1-25

Abstract: Organizational culture has a strong influence on the management of the organization because cultural patterns are at the core of all human behavior and actions. The aim of this paper is to determine the character of the dominant models of organizational culture in the tourism and hospitality sector of Montenegro. In this study, a field survey questionnaire was used, among employees of hotels, restaurants and travel agencies in Montenegro. In this study, we examined specifically how the characteristics of the company affect the perception of its organizational culture. Furthermore, in this study we also examined how the characteristics of respondents affect the perception of organizational culture. Research hypotheses were tested with CHAID analysis, using IBM SPSS Statistics 26. Results show that the largest number of hotel and catering companies in Montenegro have an organizational culture of the clan and the second most represented culture is the culture of hierarchy. The main finding from the conducted research is the fact that the perception of the dominant type of organizational structure is significantly influenced by the type of tourist company and geographic distribution. The obtained results show that in hotels in the southern part of Montenegro, hierarchy culture is predominant, while in restaurants and travel agencies in central and northern regions it is the clan culture that dominates. The practical contribution implication of the study is in creating knowledge that can be used by managers of tourism companies in Montenegro to create a corporate strategy, recognizing that organizational culture has become an important aspect for senior management, i.e., managing the company and its development.

Keywords: organizational culture; sustainability; tourism; hotels; restaurants; travel agencies (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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