COVID-19 and Behavioral Factors of e-Payment Use: Evidence from Serbia

Miloš Milosavljević (), Milan Okanović, Slavica Cicvarić Kostić, Marija Jovanović and Milenko Radonić
Additional contact information
Miloš Milosavljević: Faculty of Organizational Sciences, University of Belgrade, 11000 Belgrade, Serbia
Milan Okanović: Faculty of Organizational Sciences, University of Belgrade, 11000 Belgrade, Serbia
Slavica Cicvarić Kostić: Faculty of Organizational Sciences, University of Belgrade, 11000 Belgrade, Serbia
Marija Jovanović: Faculty of Pharmacy, University of Belgrade, 11000 Belgrade, Serbia
Milenko Radonić: Faculty of Organizational Sciences, University of Belgrade, 11000 Belgrade, Serbia

Sustainability, 2023, vol. 15, issue 4, 1-13

Abstract: Banknotes and coins are some of the most frequently traded items in the world. Their current use, however, is unsustainable, and many countries are trying to digitalize their payment systems. The recent pandemic has accelerated this transition. Building on the Theory of Unintended Consequences, the aim of this article is to examine the influence of some pandemic-specific factors (in specific, hand sanitization, conspiracy theory mentality, and financial acumen) on the current and prospective use of e-payment. A particular aim of the study is to analyze these relationships in Serbia (as an example of a cash-centric society). The study is based on primary data gathered via a questionnaire. The questionnaire was designed for the purpose of this study. In total, the study examined N = 474 examinees. The results of this study confirm that the pandemic-induced variables are statistically significant predictors of e-payment use. In particular, hand sanitization, conspiracy mentality (reversely), and financial acumen positively affect current and prospective e-payment use.

Keywords: COVID-19; sustainable finance; e-payment; pandemic; technology acceptance (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/15/4/3188/pdf (application/pdf)
https://www.mdpi.com/2071-1050/15/4/3188/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:15:y:2023:i:4:p:3188-:d:1063197

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().