Effect of Social Presence toward Livestream E-Commerce on Consumers’ Purchase Intention

Li-Ru Chen (), Farn-Shing Chen and Chen Der-Fa ()
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Li-Ru Chen: Department of Industrial Education and Technology, National Changhua University of Education, Changhua 50074, Taiwan
Farn-Shing Chen: Department of Automation Engineering and Institute of Mechatronoptic Systems, Chienkuo Technology University, Changhua 500020, Taiwan
Chen Der-Fa: Department of Industrial Education and Technology, National Changhua University of Education, Changhua 50074, Taiwan

Sustainability, 2023, vol. 15, issue 4, 1-15

Abstract: The booming development of livestream e-commerce has attracted considerable academic attention, but research on how social presence affects consumers’ purchase decisions is limited. To this end, this article proposed a theoretical framework for the influence of social presence on consumers’ purchasing decisions based on social presence theory. In this study, structural equation modeling was carried out on 390 data collected from a questionnaire to verify the mechanisms by which social presence influences purchase intention. The study found that social presence enhances consumer identification, which in turn enhances consumers’ purchase intention. Meanwhile, this study not only verified the mediating role of consumer identification but also tested the positive moderating role of self-improvement by livestream e-commerce. This study found that a live streaming host’s social presence influences the consumers’ purchase behavior, and it provides decision support for companies to sell products through livestreaming platforms, which has important theoretical significance and practical application value.

Keywords: live streaming host; consumer identification; social presence; purchase intention; self-improvement (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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