Digitalization and Firm Financial Performance in Healthcare: The Mediating Role of Intellectual Capital Efficiency

Vincenzo Scafarto (), Tamanna Dalwai, Federica Ricci and Gaetano della Corte
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Vincenzo Scafarto: Department of Human, Social and Health Sciences, University of Cassino and Southern Lazio, 03043 Cassino, Italy
Federica Ricci: Department of Law and Economics of Productive Activities, Sapienza University of Rome, 00161 Rome, Italy

Sustainability, 2023, vol. 15, issue 5, 1-16

Abstract: The digitalization of processes in healthcare sector firms is expected to reduce costs, improve the quality of healthcare service, customer care experience, and patient safety, and attain efficiency and efficacy in project implementation. This research investigates the impact of digitalization on the financial performance of healthcare-sector firms in the European Union. The study also examines whether a firm’s intellectual capital efficiency mediates the process of digitalization’s impact on a firm’s financial performance. Using a sample of 965 firm observations from 2017 to 2021, we find that digitalization positively affects financial performance. Further analysis suggests that capital-employed efficiency fully mediates the relationship between digitalization and firm performance. Partial mediation is also reported for intellectual capital efficiency, human capital efficiency, and structural capital efficiency in the process of digitalization impacting firm performance. These findings provide fresh insight into how digitalization impacts a firm’s financial performance, establishing intellectual capital efficiency as a mediating mechanism that may explain this impact.

Keywords: digitalization; intellectual capital; financial performance; healthcare (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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