Improving Tourism Industry Performance through Support System Facilities and Stakeholders: The Role of Environmental Dynamism

Fandi Achmad, Yudha Prambudia and Augustina Asih Rumanti ()
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Fandi Achmad: Department of Industrial Engineering, Telkom University, Bandung 40257, Indonesia
Yudha Prambudia: Department of Industrial Engineering, Telkom University, Bandung 40257, Indonesia
Augustina Asih Rumanti: Department of Industrial Engineering, Telkom University, Bandung 40257, Indonesia

Sustainability, 2023, vol. 15, issue 5, 1-24

Abstract: Success in improving the tourism industry’s performance depends on support system facilities and the role of stakeholders. However, the role of stakeholders in increasing tourism potential to support tourism industry activities, especially in a dynamic environment, still needs further elucidation. Therefore, the main objective of this study was to identify the factors that influence the improvement of the tourism industry and to produce strategies for the tourism industry. In this study, we conducted empirical research that elaborated the impact of support system facilities, stakeholders, and environmental dynamism on how the tourism industry achieves optimal performance in environmental dynamism. Support system facilities factors include telecommunication, power sources, transportation, waste management, location, clean water sources, supporting industries, spatial factors, hospitality, safety, and security. This research was based on data from 203 respondents from SMEs located around the tourist area of Rembang Regency, Central Java, Indonesia. This research shows that the tourism industry in Rembang Regency can achieve optimal performance by utilizing and improving spatial factors, clean water sources, and telecommunication. Therefore, stakeholders and SMEs will benefit from support system facilities that can improve their performance in a dynamic tourism industry environment.

Keywords: tourism industry performance; support system facilities; environmental dynamism (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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