Crisis Management Performance of Upscale Hotels in the Greater Bay Area, China: A Comparative Study in a Complex Institutional Situation

Yang Zhang, Su Zhang and Fu-Chieh Hsu ()
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Yang Zhang: Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Macau 999078, China
Su Zhang: Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Macau 999078, China
Fu-Chieh Hsu: Department of Cultural Tourism, National United University, Miaoli 36003, Taiwan

Sustainability, 2023, vol. 15, issue 6, 1-24

Abstract: This study explores upscale hotel crisis management from the institutional environment perspective. Integrating the institutional and resource dependence theories, this study established a framework to investigate and compare the organizational crisis performance of state-owned and private-owned hotels in China. Specifically, data were collected in the Greater Bay Area. The hotels from Macau represent the private-owned samples (n = 247), while the hotels from Guangzhou and Shenzhen are the state-owned samples (n = 225). The results showed that the institutional environment significantly influences upscale hotels’ organizational crisis performance. For example, the organizational climate has more effect on crisis performance in SOHs than POHs, while dynamic capability has more impact on the POHs than SOHs. Moreover, the results also showed that the path from an organization’s commitment to their crisis performance illustrated the most significant difference between those two samples. This study provided a novel perspective to explore two different social systems (socialism vs. capitalism) in upscale hotel crisis performance and management. Theoretical and practical implications are also discussed.

Keywords: crisis management; state-owned hotels; private-owned hotels; institutional environment; hotel crisis performance; organizational climate; organizational commitment; organization crisis readiness (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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