How Do Institutional and Technological Innovations Influence the Smart City Governance? Focused on Stakeholder Satisfaction and Crime Rate

Syed Asad Abbas Bokhari and Myeong Seunghwan ()
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Syed Asad Abbas Bokhari: The Center of Security Convergence & eGovernance, Inha University, Nam-gu, Incheon 22212, Republic of Korea
Myeong Seunghwan: Department of Public Administration, Inha University, Incheon 22212, Republic of Korea

Sustainability, 2024, vol. 16, issue 10, 1-21

Abstract: Effective institutional and technological development are key to governance in smart cities. This study investigates the fundamental complexities of institutional and technological innovations in smart cities. A city’s innovation capabilities depend significantly on its technology and implementation capacity. This study suggests that institutional and technological innovation serve a role that moderates the relationships between smart city governance, stakeholder satisfaction, and crime rate. Multiple regression models were developed by surveying 496 Pakistani citizens with a questionnaire. Using stakeholders and innovation theories, analyzing the relationships between smart governance, stakeholder satisfaction, and city crime rates reveals a moderating role of institutional and technological innovation. The findings showed that institutional and technological innovations have strengthened the stakeholder satisfaction level while weakening the crime rate in a smart city.

Keywords: smart city governance; institutional innovation; technological innovation; stakeholders’ satisfaction; crime (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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