Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction

Katarzyna Ragin-Skorecka () and Łukasz Hadaś
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Katarzyna Ragin-Skorecka: Faculty of Engineering Management, Poznan University of Technology, 60-965 Poznań, Poland
Łukasz Hadaś: Faculty of Engineering Management, Poznan University of Technology, 60-965 Poznań, Poland

Sustainability, 2024, vol. 16, issue 13, 1-13

Abstract: The aim of this study was to identify factors that influence satisfaction and dissatisfaction in the use of public e-procurement. The use of IT solutions promotes sustainable development. Hence, there is a need to conduct research that will allow for the best possible adjustment of e-procurement solutions in order to implement them as widely as possible in business practice. This study used a quantitative exploratory survey-based approach. The obtained research results were analyzed using statistical methods, including factor analysis PCA. Factor analysis identified three main satisfaction factors and two dissatisfaction factors in e-procurement use, highlighting the importance of support, intuitiveness, and security in user satisfaction. This study contributes to the existing literature by providing a nuanced understanding of the factors influencing user satisfaction and dissatisfaction within e-procurement systems, specifically highlighting the role of intuitive design and technical support. It offers a unique perspective by integrating these insights with the specific requirements of public procurement, thereby filling a gap in the research on enhancing user experience in the context of sustainable purchasing practices.

Keywords: sustainability procurement; procurement digitalization; public procurement; user experience; user satisfaction; e-procurement (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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