Service System Design of a Community-Shared Medicine Station

Ruohui Li, Rui Li () and Ruoshuang Lin
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Ruohui Li: College of Furnishings and Industrial Design, Nanjing Forestry University, Nanjing 210037, China
Rui Li: Co-Innovation Center of Efficient Processing and Utilization of Forest Resources, Nanjing Forestry University, Nanjing 210037, China
Ruoshuang Lin: Architecture and Design, Birmingham City University, Birmingham B15 3TN, UK

Sustainability, 2024, vol. 16, issue 16, 1-25

Abstract: Increasing health awareness has led to a rise in household medication storage, but problems of medication waste and expired medication contamination have been highlighted. We conducted in-depth interviews and developed user personas to comprehensively analyse users’ drug storage behaviours and motivations. Using a semiotic approach to product architecture design and the analytic hierarchy process (SAPAD-AHP) model, we explored core user needs. Additionally, we identified improper disposal of expired medication at home as a significant environmental issue. We propose a community-shared medicine service model aimed at reducing medication waste and pollution through sharing and recycling resources. This model enhances the utilisation of medical equipment, offers users convenient and eco-friendly health services, and promotes sustainable development.

Keywords: service design; semiotics approach to product architecture design; analytic hierarchy process; shared medicine station (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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