Assessing Student Satisfaction and Institutional Efficiency in Dormitory Management: A Qualitative Analysis Based on Student Perspectives

Zehra Altinay (), Recep Uğur Arslan and Ramesh Chander Sharma
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Zehra Altinay: Societal Research and Development Center, Faculty of Education, Institute of Graduate Studies, Near East University, North Cyprus Mersin 10, Nicosia 99138, Turkey
Recep Uğur Arslan: Innovation and Knowledge Management Department, Near East University, North Cyprus Mersin 10, Nicosia 99138, Turkey
Ramesh Chander Sharma: Department of Computer Science and Engineering, Graphic Era Hill University, Dehradun 248002, India

Sustainability, 2024, vol. 16, issue 20, 1-19

Abstract: This research examines the information management processes implemented in student dormitories and evaluates the enhancement of institutional efficiency based on student satisfaction. The study involved 150 students residing in dormitories across two universities, and data were collected through participant interviews. The findings indicate that while dormitory management is perceived as effective in some areas, there are significant opportunities for improvement in information management, communication, and service quality. Based on the student feedback, this article proposes several strategies to enhance dormitory management, including the adoption of digital platforms for better communication, regular maintenance schedules, and improved transparency in financial management. The challenges of implementing these measures, such as resource constraints and institutional resistance to change, are also discussed. These recommendations aim to improve student satisfaction and, consequently, institutional efficiency.

Keywords: information management; dormitory management; student satisfaction; institutional efficiency; content analysis (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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