A Design Study on Commercial Cleaning Robots Based on Kano–QFD

Wei Liu (), Jiaqi Chen, Yinan Fei, Ziyan Hu, Changlong Yu and Wa Gao
Additional contact information
Wei Liu: College of Furnishings and Industrial Design, Nanjing Forestry University, Nanjing 210037, China
Jiaqi Chen: College of Furnishings and Industrial Design, Nanjing Forestry University, Nanjing 210037, China
Yinan Fei: College of Furnishings and Industrial Design, Nanjing Forestry University, Nanjing 210037, China
Ziyan Hu: College of Furnishings and Industrial Design, Nanjing Forestry University, Nanjing 210037, China
Changlong Yu: College of Furnishings and Industrial Design, Nanjing Forestry University, Nanjing 210037, China
Wa Gao: College of Furnishings and Industrial Design, Nanjing Forestry University, Nanjing 210037, China

Sustainability, 2024, vol. 16, issue 20, 1-18

Abstract: In the post-pandemic era, public space safety has emerged as a central public concern. As global public health awareness rose, traditional manual cleaning methods were increasingly inadequate for large-scale and high-standard cleaning requirements. Therefore, the design of a commercial cleaning robot that combined cleaning efficiency, environmental performance, and sustainability was essential to meet evolving societal demands. This paper systematically gathered and analyzed commercial cleaning robot functional requirements through a comprehensive investigation. According to the Kano model, functional requirements were categorized by attributes and their importance was quantified. Subsequently, using the QFD model, the design requirements for commercial cleaning robots were determined, and their significance weights were established. This identified the key design requirements. The results of this study indicated that the integration of the Kano and QFD models provided a novel perspective for the design of functional integration in commercial cleaning robots. Furthermore, it provided a practical methodological framework for addressing similar issues in the future.

Keywords: Kano; QFD; public commercial environments; cleaning robots (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/16/20/8935/pdf (application/pdf)
https://www.mdpi.com/2071-1050/16/20/8935/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:16:y:2024:i:20:p:8935-:d:1499433

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().