Impact of Servitization on Employee Satisfaction with Performance Evaluation Systems: A Case Study of China’s New Energy Sector Amid Power Market Reforms

Qingmin Kong, Peng Lin () and Tingting Gu
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Qingmin Kong: School of Business Administration, Guangxi University, Nanning 530004, China
Peng Lin: School of Business Administration, Guangxi University, Nanning 530004, China
Tingting Gu: School of Business Administration, Guangxi University, Nanning 530004, China

Sustainability, 2024, vol. 16, issue 20, 1-18

Abstract: This study investigates the mechanisms by which service-oriented transformation affects employee satisfaction with performance evaluation systems within the context of China’s electricity market reform. Using CGN New Energy’s Guangxi Branch as a case study and applying the grounded theory method, the research systematically analyzes employees’ perceptions of fairness, transparency, and career development during the transition from a product-oriented to a service-oriented model, based on in-depth interviews and surveys. The findings reveal that while servitization enhances employee skill development and career satisfaction, it also introduces challenges, such as increased work pressure and the demand for more transparent performance evaluation systems. This study provides valuable insights into optimizing management practices and performance evaluation systems in renewable energy companies, contributing both theoretically and practically to the literature on organizational transformation in the energy sector. These conclusions are not only significant for Chinese enterprises but also offer important reference points for global energy companies undergoing similar transitions.

Keywords: new energy enterprises; service-oriented transformation; employee performance evaluation; grounded theory; China’s electricity market reform (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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