A Systematic Literature Review of the Integration of Total Quality Management and Industry 4.0: Enhancing Sustainability Performance Through Dynamic Capabilities

Ahmed Baha Eddine Aichouni, Cristóvão Silva and Luís Miguel D. F. Ferreira ()
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Ahmed Baha Eddine Aichouni: University of Coimbra, CEMMPRE, ARISE, Department of Mechanical Engineering, 3030-788 Coimbra, Portugal
Cristóvão Silva: University of Coimbra, CEMMPRE, ARISE, Department of Mechanical Engineering, 3030-788 Coimbra, Portugal
Luís Miguel D. F. Ferreira: University of Coimbra, CEMMPRE, ARISE, Department of Mechanical Engineering, 3030-788 Coimbra, Portugal

Sustainability, 2024, vol. 16, issue 20, 1-18

Abstract: It is imperative to integrate advanced technologies and management practices to achieve operational excellence and sustainability in the contemporary manufacturing landscape, which is characterized by intense competitive pressures and stringent sustainability regulations. This systematic review of several databases from 1997 to 2024 was conducted in line with PRISMA guidelines to investigate how Industry 4.0 and Total Quality Management (TQM) integration can enhance sustainability performance in manufacturing organizations. Grounded within the dynamic capabilities framework, this research identifies the key drivers and barriers to adopting Industry 4.0 and examines their impact on the implementation of TQM. The findings reveal that technologies significantly enhance TQM by improving operational efficiency, reducing waste, and boosting product quality. However, barriers such as resource constraints, resistance to change, and data privacy concerns hinder this integration. This research suggests that dynamic capabilities—sensing, learning, coordinating, and integrating—are critical for successfully merging Industry 4.0 and TQM. This research enhances the academic dialogue on integrating Industry 4.0 and TQM by offering foundational insights into their theoretical and practical implications to achieve sustainability goals.

Keywords: total quality management; Industry 4.0; sustainability performance; dynamic capabilities; systematic literature review (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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