Work Satisfaction and Its Relationship with Burnout and Its Consequences, Using a Structural Model, in Air Cabin Crew Members

Dáilet Fredes-Collarte (), Víctor Olivares-Faúndez (), José Carlos Sánchez-García and Jenniffer Peralta Montecinos
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Dáilet Fredes-Collarte: Research Group on Occupational Health and Organizational Development, Department of Social Sciences, University of Tarapacá, Iquique 1100000, Chile
Víctor Olivares-Faúndez: Research Group on Occupational Health and Organizational Development, Psychology School, University Autonomy de Chile, Avenida Pedro de Valdivia 425, Santiago 7500000, Chile
José Carlos Sánchez-García: Department of Social Psychology and Anthropology, University of Salamanca, 37001–37009 Salamanca, Spain
Jenniffer Peralta Montecinos: Research Group on Occupational Health and Organizational Development, School of Psychology and Philosophy, University of Tarapacá, Arica 1000000, Chile

Sustainability, 2024, vol. 16, issue 22, 1-16

Abstract: Burnout is an emerging socio-labor phenomenon, where this problem is particularly relevant in airline cabin crew members, who face important psychosocial demands and difficult working conditions. This study aimed to analyze job satisfaction and its relationship with burnout and its consequences (family–work conflict (FWC), work–family conflict (WFC), and psychosomatic disorders), through structural models. The sample consisted of 732 workers in the aeronautical sector (204 men/28% and 528 women/72%), aged between 19 and 53 years (M = 33.56, dt = 6.62). The hypotheses were tested using a path model. The selected hypothesized model [where work satisfaction is associated according to the relationships established burnout model showed an adequate fit of the data, including a mediating role of feelings of guilt in the relationship between burnout and FWC (where FWC was associated with WFC and psychosomatic disorders). The findings of this study provide further insight into the problematic experience and development of burnout in airline cabin crews, in turn providing new evidence on the bidirectional and reciprocal relationships of FWC.

Keywords: burnout; cabin crew; family–work conflict; work–family conflict; structural model (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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