The Generation-Based Effects of the Fear of COVID-19 on Deluxe Hotel Employees’ Responses

Hyosun Jung (), Yu Hyun Hwang, Yoon Sik Jung and Hye Hyun Yoon
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Hyosun Jung: Center of Converging Humanities, KyungHee University, Seoul 02447, Republic of Korea
Yu Hyun Hwang: College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea
Yoon Sik Jung: College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea
Hye Hyun Yoon: College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea

Sustainability, 2024, vol. 16, issue 22, 1-17

Abstract: Purpose: While the COVID-19 pandemic has presented challenges to many organizations, overcoming it has also provided an opportunity to refocus organizational sustainability. This study examined the relationship between the perceived fear of COVID-19 among deluxe hotel employees and their ages, psychological well-being, and turnover intent. It also tested the moderating effect of these employees’ sense of calling on the aforementioned relationship. Design/methodology/approach: The collected data were analyzed using Analysis MOment Structure (AMOS) and the Statistical Package for the Social Sciences (SPSS). The five hypotheses were validated using structural equation modeling and multi-group analysis. Findings: The results showed that the fear of COVID-19 was strong among young employees (Beta = −0.160) and that employees’ psychological well-being (Beta = −0.299) diminished as this fear grew. Psychological well-being negatively influenced turnover intent (Beta = −0.234). Finally, the fear of COVID-19 exerted a minimal effect on the psychological well-being of employees with a strong sense of calling.

Keywords: fear of COVID-19; generational effects; psychological well-being; turnover intent; calling; organizational sustainability; deluxe hotel employees (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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