Evaluating the Impact of E-Governance on Public Service Improvement in Albania: A Quantitative Analysis

Eralda Xhafka (), Dea Sinoimeri () and Jonida Teta
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Eralda Xhafka: Department of Production and Management, Polytechnic University of Tirana, 1000 Tirana, Albania
Dea Sinoimeri: Department of Production and Management, Polytechnic University of Tirana, 1000 Tirana, Albania
Jonida Teta: Department of Production and Management, Polytechnic University of Tirana, 1000 Tirana, Albania

Sustainability, 2024, vol. 16, issue 24, 1-18

Abstract: E-governance is reshaping public administration by enhancing efficiency, transparency, and citizen engagement. This study explores the impact of e-governance on public service improvements in Albania through an extensive quantitative analysis of survey data. Using statistical tools such as correlation analysis, clustering techniques, and reliability testing, this study identifies both the strengths and areas for improvement in the current e-governance framework. The findings reveal significant groupings of survey responses, indicating thematic coherence, and highlight clusters of similar perceptions among respondents. Reliability testing, with Cronbach’s alpha values ranging from 0 to 1, underscores the robustness of the survey, where higher values indicate greater reliability and internal consistency. This analysis provides a foundation for future studies and policy recommendations, emphasizing the need for in-depth studies on specific factors influencing public service improvement, as well as the importance of targeted e-governance strategies tailored to various demographic segments, including age and education levels.

Keywords: e-governance; public services; Albania; correlation analysis; clustering; reliability testing; demographic analysis; statistical reliability; public administration; survey data analysis (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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