Balancing Wellbeing and Responsibility: CSR’s Role in Mitigating Burnout in Hospitality under UN-SDGs

Wei Ma, Rita Yi Man Li (), Otilia Manta and Abad Alzuman
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Wei Ma: Business School, Qingdao University, Qingdao 266071, China
Rita Yi Man Li: Sustainable Real Estate Research Center, Department of Economics and Finance, Hong Kong Shue Yan University, North Point, Hong Kong 999077, China
Abad Alzuman: Department of Management, College of Business Administration, Princess Nourah bint Abdulrahman University, Riyadh 11671, Saudi Arabia

Sustainability, 2024, vol. 16, issue 8, 1-18

Abstract: This study investigates the effect of Corporate Social Responsibility (CSR) on burnout among employees in China’s hospitality industry, highlighting wellness as an essential driver of success and its correlation to the United Nations Sustainable Development Goals. It looks at CSR’s impact on stress, with employee happiness and resilience acting as mediators, whereas altruism is supposed to act as a moderator. This study collected data from various hospitality organizations across major cities in China over three phases through well-known scales. The findings of structural equation modeling show a negative relationship between CSR and burnout with the mediating effects of happiness and resilience moderated by altruism. The above findings highlight how CSR can reduce worker fatigue while creating a positive work environment within the hospitality sector. This study enriches theoretical knowledge and practical strategies for enhancing employee wellbeing, emphasizing the role of strategic CSR in creating a more sustainable and productive hospitality sector.

Keywords: employee wellbeing; CSR; tourism and hospitality; mental health; UN-SDGs; emotions and values (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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