Interactive Map of Stakeholders’ Journey in Construction: Focus on Waste Management and Circular Economy

Maurício de Oliveira Gondak, Guilherme Francisco do Prado, Cleiton Hluszko, Jovani Taveira de Souza () and Antonio Carlos de Francisco
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Maurício de Oliveira Gondak: Sustainable Production Systems Laboratoy (LESP), Postgraduate Program of Production Engineering (PPGEP), Universidade Tecnológica Federal do Paraná (UTFPR), R. Doutor Washington Subtil Chueire 330-Jardim Carvalho, Ponta Grossa 84017-220, PR, Brazil
Guilherme Francisco do Prado: Sustainable Production Systems Laboratoy (LESP), Postgraduate Program of Production Engineering (PPGEP), Universidade Tecnológica Federal do Paraná (UTFPR), R. Doutor Washington Subtil Chueire 330-Jardim Carvalho, Ponta Grossa 84017-220, PR, Brazil
Cleiton Hluszko: Sustainable Production Systems Laboratoy (LESP), Postgraduate Program of Production Engineering (PPGEP), Universidade Tecnológica Federal do Paraná (UTFPR), R. Doutor Washington Subtil Chueire 330-Jardim Carvalho, Ponta Grossa 84017-220, PR, Brazil
Jovani Taveira de Souza: Sustainable Production Systems Laboratoy (LESP), Postgraduate Program of Production Engineering (PPGEP), Universidade Tecnológica Federal do Paraná (UTFPR), R. Doutor Washington Subtil Chueire 330-Jardim Carvalho, Ponta Grossa 84017-220, PR, Brazil
Antonio Carlos de Francisco: Sustainable Production Systems Laboratoy (LESP), Postgraduate Program of Production Engineering (PPGEP), Universidade Tecnológica Federal do Paraná (UTFPR), R. Doutor Washington Subtil Chueire 330-Jardim Carvalho, Ponta Grossa 84017-220, PR, Brazil

Sustainability, 2025, vol. 17, issue 11, 1-33

Abstract: The transition toward sustainability in the construction industry requires integrated tools that align with circular economy principles. This study introduces the Interactive Stakeholder Journey Map in Construction (ISJMC), an innovative visual and systemic tool that supports waste management and circularity throughout the life cycle of construction assets. Although the sector is economically significant, it remains one of the main contributors to environmental degradation due to high resource consumption and low waste recovery rates. Developed according to EN 15643-3:2012, a European standard that provides a framework for assessing the social sustainability of construction works, focusing on aspects such as accessibility, health, and comfort and grounded in the Design Thinking methodology, ISJMC enables mapping stakeholder interactions, touchpoints, and responsibilities across all life cycle stages, including initiative, design, procurement, construction, use, and end of life. A systematic literature review and collaborative workshops guided the tool’s development and validation. The application in a real case involving a medium-sized Brazilian construction company helped identify significant pain points and opportunities for implementing circular practices. The results demonstrate that ISJMC (i) facilitates a systemic and visual understanding of material and information flows, (ii) promotes transparent mapping of resource value to support better decision-making, and (iii) encourages the identification of circularity opportunities while fostering collaboration among stakeholders. The tool revealed critical challenges related to waste generation and management. It supported co-creating sustainable strategies, including improved material selection, lean construction practices, and stronger supplier engagement. By translating complex standards into accessible visual formats, ISJMC contributes to the academic field, supports practical applications, and offers a foundation for expanding circular approaches in construction projects.

Keywords: stakeholder journey mapping; circular economy; buildings (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2025
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