Corporate Social Responsibility Perception and Organizational Citizenship Behavior in the Saudi Banking Sector: The Mediating Role of Person–Corporate Social Responsibility Fit

Suad Dukhaykh () and Khlood Alshahrani
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Suad Dukhaykh: Management Department, College of Business, King Saud University, Riyadh 11451, Saudi Arabia
Khlood Alshahrani: Management Department, College of Business, King Saud University, Riyadh 11451, Saudi Arabia

Sustainability, 2025, vol. 17, issue 13, 1-16

Abstract: The main purpose of this study is to explore the impact of internal and external corporate social responsibility perception (CSRP) on organizational citizenship behavior (OCB) and the mediating effect of person–corporate social responsibility fit (P-CSR Fit) among staff members in Saudi Arabia’s banking industry. The existing literature offers limited exploration of mechanisms that enhance CSR effectiveness in influencing OCB. This study explores the mediating impact of P-CSR Fit on OCB, particularly within the developing country context of Saudi Arabia. A sample of 200 employees from banks in Saudi Arabia was surveyed to investigate these relationships, utilizing a structured questionnaire. Both SPSS and AMOS were utilized to assess the relationships and test the hypotheses within structural equation modeling. The study findings reveal that P-CSR Fit fully mediates the relationship between internal CSRP and OCB. However, external P-CSR Fit does not mediate the relationship between external CSRP and OCB. The discussion includes theoretical and practical implications, as well as study limitations.

Keywords: corporate social responsibility; organizational citizenship behavior; person–corporate responsibility fit; banking sector; Saudi Arabia (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:17:y:2025:i:13:p:6063-:d:1693189

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