Operationalising Organisational Performance in the Scope of Industry 4.0 and Industry 5.0 in Manufacturing Companies

Irina Serbinenko () and Iveta Ludviga ()
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Irina Serbinenko: Business Department, RISEBA University of Applied Sciences, LV-1048 Riga, Latvia
Iveta Ludviga: Business Department, RISEBA University of Applied Sciences, LV-1048 Riga, Latvia

Sustainability, 2025, vol. 17, issue 14, 1-17

Abstract: Industry 4.0 and Industry 5.0 are reshaping business models and scientific concepts, bringing challenges and opportunities. Stakeholders require a performance measurement system that enables them to address challenges and effectively capture opportunities. However, the current literature lacks consistency in utilising appropriate performance measurement systems, and the authors aim to identify current trends in measuring organisational performance within the context of Industry 4.0 and Industry 5.0 in manufacturing companies. A systematic literature review, based on the PRISMA model, was conducted to identify which performance measurement systems for manufacturing companies are utilised in the context of Industry 4.0 and Industry 5.0. Findings indicate that the current literature lacks consistency regarding performance measurement systems for manufacturing companies, which encompass elements of Industry 5.0, including human-centrism and sustainability. We recommend a human-centric and sustainability-oriented approach to measuring performance in Industry 5.0, prioritising metrics that value employees as co-creators of success, integrate well-being and ethical dimensions, and focus on human-technology collaboration. Such an approach should ensure that technology supports, rather than replaces, humans, aligning organisational goals with societal and environmental values.

Keywords: Industry 4.0; Industry 5.0; organisational performance; performance measurement (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2025
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